Man With Van Blackfen Terms and Conditions

These Terms and Conditions govern the provision of moving, collection, delivery, loading, unloading, and related transport services offered under the name Man With Van Blackfen. They apply to domestic, commercial, and miscellaneous transport jobs where a customer books a vehicle, driver, and optional helpers to move goods, furniture, appliances, or other permitted items. By making a booking, the customer confirms that they have read, understood, and agreed to these terms.

This document is designed to set clear expectations for both parties. It explains how bookings are made, how payments are handled, when cancellations may apply, and what liability limits exist. It also sets out the rules relating to waste, prohibited items, customer duties, and the law that applies to any dispute. References to van hire, man and van services, removal services, or van transport are used interchangeably and refer to the same service framework unless stated otherwise.

The service is provided on the basis of the information supplied by the customer at the time of booking. If the description of items, access, load size, or service requirements changes, the price, vehicle type, crew size, timing, or suitability of the service may need to be revised. Customers should therefore provide accurate and complete details at all stages of the booking process.

1. Booking Process

Bookings may be requested by phone, email, online enquiry, or other approved communication methods. A booking is not confirmed until it has been accepted by Man With Van Blackfen and, where required, a deposit or prepayment has been received. The company may decline any booking at its discretion, including where the load appears unsafe, the customer has not provided enough information, or the requested service falls outside operational capacity.

When requesting a booking, the customer must provide full and honest details, including the collection and delivery addresses, access conditions, floor levels, parking restrictions, item dimensions, approximate weight, and any fragile, valuable, or awkward goods. The customer must also disclose whether the job includes dismantling, reassembly, waiting time, or multiple stops. If a booking is arranged on the basis of incomplete or misleading information, the company may adjust the price, alter the vehicle allocation, or cancel the service.

Booking times are given as estimated arrival or collection windows unless the service has been expressly agreed as a timed appointment. Delays may occur due to traffic, weather, access issues, vehicle breakdown, or jobs running over at earlier stops. While every reasonable effort will be made to arrive on time, the company is not liable for delay caused by factors outside its control. Customers should ensure that all goods are ready for collection at the agreed time and that suitable arrangements have been made for access, parking, and unloading.

If the customer requests additional work on the day, such as extra loading, additional stops, stair carries, packing support, or waiting beyond the agreed period, the company may charge an additional fee. The decision to perform extra work depends on time, safety, available capacity, and the condition of the goods. Any variation to the original booking may be recorded verbally or in writing and will form part of the service agreement.

It is the customer’s responsibility to ensure that they, or an authorised representative, are present to oversee the job if required, confirm the items to be moved, and sign off completion where necessary. If no one is available at the delivery or collection point, the company may place items in a safe location only if doing so is lawful, practical, and agreed in advance. Otherwise, additional charges may apply for storage, re-delivery, or waiting time.

2. Payments

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due in full on completion of the service, before unloading is finalised, or in advance where a deposit or full prepayment is required. Accepted payment methods may include bank transfer, debit card, credit card, or cash, subject to availability and operational policy. Any deposit paid is usually non-refundable except where cancellation rights expressly provide otherwise.

Quoted prices are based on the information supplied by the customer and may be subject to change if the actual service differs from the original description. This includes but is not limited to changes in load size, access difficulty, number of items, waiting periods, long carries, congestion, parking charges, tolls, and unanticipated labour. Where a fixed quote has been given, it applies only to the service described and does not cover extra work unless agreed separately.

Man with van Blackfen services may occasionally include consumables or specialist handling equipment where needed, and these may be charged separately if not included in the original quotation. If payment is not received when due, the company may withhold delivery, suspend further work, recover lawful costs of collection, or add reasonable administration charges permitted by law. Title to any goods sold or supplied separately remains with the company until payment is cleared in full.

3. Cancellations and Amendments

The customer may request to cancel or amend a booking, but charges may apply depending on how much notice is given and whether the company has already committed resources. Reasonable notice is expected. If a cancellation is made close to the agreed date or time, the company may retain part or all of any deposit to cover administrative time, vehicle allocation, and lost opportunity costs. If the company has already arrived at the collection point, further charges may also be due.

If the customer wishes to change the date, address, item list, or service level, the company will try to accommodate the request, but changes are subject to availability and may result in a revised quotation. A change may be treated as a cancellation of the original booking followed by a new booking if the variation is substantial. Any amendment agreed by both parties should ideally be confirmed in writing, though verbal confirmation may be accepted where operationally appropriate.

4. Liability and Insurance

The company will take reasonable care in the handling, loading, transport, and unloading of items. However, liability is limited to losses directly caused by proven negligence of the company or its staff, and only to the extent permitted by UK law. The company is not responsible for pre-existing damage, hidden defects, inadequate packaging, poor assembly, or items that are inherently fragile, unstable, or unsuitable for transport without specialist packing.

The customer must ensure that all goods are appropriately packed, sealed, protected, and labelled where necessary. Unless specifically agreed, the company does not accept responsibility for dismantling or assembling items, draining appliances, disconnecting services, removing fixtures, or handling goods that require specialist expertise. Any customer who asks the company to move high-value, antique, sentimental, or particularly delicate items should declare this in advance and obtain suitable insurance cover if required.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Where liability is accepted, it will ordinarily be limited to the lower of the replacement value of the item or the amount recoverable under any applicable insurance arrangement, subject to the precise circumstances and the evidence provided. Customers are encouraged to notify the company promptly of any concern or apparent damage.

5. Customer Responsibilities

The customer must ensure that the pickup and delivery locations are safe, accessible, and suitable for the booked vehicle and crew. This includes arranging parking permission where needed, checking that gates, lifts, corridors, and stairways can accommodate the items, and ensuring that there is adequate lighting and a clear route. If access is restricted, the company may charge for waiting, additional labour, or a different vehicle if necessary.

The customer must not include prohibited, dangerous, unlawful, or restricted goods in the load unless prior written consent has been given and all legal requirements are met. Prohibited items may include, depending on circumstances, explosives, firearms, live animals, hazardous chemicals, leaking containers, and items that are illegal to transport. The company may refuse to move any item that appears unsafe, smells strongly of fuel or chemicals, or presents a risk to health, safety, or property.

Where the service involves an office move, house move, or general Blackfen man and van arrangement, the customer should remove personal data, secure valuables, and keep essential documents, medicines, keys, and small electronics separate from the main load. The company is not liable for items left unattended, mislabelled, or mixed with general waste unless loss is caused by proven negligence.

6. Waste Regulations and Disposal

If the service includes the removal, transport, or disposal of waste, the customer must comply with all relevant UK waste regulations. Waste must be described accurately, and the customer must state whether it is household waste, commercial waste, green waste, rubble, furniture, electrical equipment, or mixed load waste. The company will only handle waste that it is legally permitted to carry, transfer, or dispose of, and may require documentary information before accepting such work.

The customer confirms that any waste handed over for collection is lawfully owned by them or that they are authorised to arrange its removal. The company does not accept responsibility for waste that is contaminated, improperly segregated, or concealed as general items. Waste transfer notes, receipts, or other records may be prepared where required by law or operational policy. The customer must not ask the company to dispose of fly-tipped items, asbestos, chemicals, oil, gas canisters, clinical waste, or any item that requires a specialist licence unless such arrangements have been expressly agreed and lawfully permitted.

Where the service is described as a man with a van waste collection or similar, the customer remains responsible for the accuracy of the waste description and for any penalties resulting from false information. If restricted or hazardous waste is discovered after collection has begun, the company may stop work immediately, return the items, refer the matter to the customer, or charge for lawful handling and disposal in line with applicable requirements.

7. Delays, Re-delivery, and Aborted Jobs

If a job cannot be completed because of no access, unsafe conditions, undisclosed obstacles, incorrect address details, or the customer’s failure to be available, the service may be treated as an aborted job. In such cases, the customer may still be charged the full or partial agreed fee, together with any reasonable additional costs incurred. This includes situations where lifts fail, parking is unavailable, items are not ready, or the customer declines to proceed after the vehicle and crew have been dispatched.

Where items need to be stored temporarily because delivery cannot be completed, any storage, redelivery, or onward transport arrangement will be subject to an additional charge and may be governed by separate terms. The company may also retain items until outstanding balances are paid, so far as permitted by law. If the customer does not collect or accept redelivery of items within a reasonable time, further charges may accrue.

The company will not be responsible for losses arising from force majeure events, including severe weather, industrial action, road closures, fuel shortages, public emergencies, or other events beyond reasonable control. In such circumstances, the company may reschedule the booking, provide a substitute vehicle or crew, or cancel without liability other than refunding sums not yet earned, where required by law.

8. Complaints and Notices

Any complaint should be raised as soon as reasonably possible and, where relevant, supported with photographs, descriptions, or other evidence. This allows the company to investigate and, where appropriate, attempt a fair resolution. Delayed complaints may be harder to assess, especially where items have been unpacked, moved again, or otherwise altered after delivery. A complaint does not automatically entitle the customer to withhold payment for undisputed parts of the service.

Any notice given under these terms may be provided by email, text, letter, or another agreed written method. Notices are treated as received in line with normal business practice, unless there is evidence to the contrary. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms may be updated from time to time to reflect operational changes, legal requirements, or service improvements. The version in force at the time of booking will apply to that booking unless a later written agreement expressly states otherwise. Customers are encouraged to review the terms before confirming any future van and man service arrangement.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have non-exclusive jurisdiction, although the company may also pursue recovery of unpaid sums through any lawful process available to it.

The customer and the company both agree to act reasonably and in good faith when dealing with any issue arising from the service. Nothing in these terms prevents either party from seeking informal resolution before starting formal proceedings. If any dispute cannot be resolved amicably, the governing law stated above will apply.

By booking a Man With Van Blackfen service, the customer acknowledges that these terms form the basis of the contract between the parties. The customer is responsible for reading them carefully before confirming the booking, and for ensuring that anyone acting on their behalf understands the obligations relating to payment, access, waste, and liability.