Man with Van Blackfen Privacy Policy
This Privacy Policy explains how Man with Van Blackfen collects, uses and protects personal data for all customers and prospective customers in the Blackfen area and surrounding localities. It is intended to comply with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
By contacting Man with Van Blackfen, requesting a quote or booking a service, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
Who this Privacy Policy applies to
This Privacy Policy applies to all individual customers and prospective customers of Man with Van Blackfen in the area, including people who make enquiries, request quotations, book services or otherwise interact with us in relation to man and van or related services.
Types of personal data we collect
We may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details such as name, address, pick up and delivery addresses, and general location details.
Communication details such as information you provide in enquiries, quotation requests, feedback, reviews or other correspondence.
Service and booking details such as dates and times of moves, nature of items to be transported, access information for properties and any special instructions you provide.
Billing and payment related information such as details required to issue invoices, payment confirmations and records of payments received. Where payments are processed via third party payment providers, card details are handled by those providers and not stored by us.
Technical and usage information such as basic information about how you contact us or use our online presence, for example date and time of enquiry, and pages or information you view, where relevant.
How we collect your personal data
We collect personal data directly from you when you contact us by phone, through online forms, by message, or in person to request information, obtain a quote or make a booking.
We may also receive limited personal data indirectly from third party platforms or directories where you submit an enquiry to us, such as your name, contact details and service requirements, when you have chosen to share these with us.
Lawful bases for processing your personal data
Man with Van Blackfen relies on the following lawful bases under the UK GDPR to process your personal data:
Contract. We process personal data when it is necessary to enter into or perform a contract with you, for example to provide a quotation, confirm availability, arrange and carry out your move and issue invoices.
Legitimate interests. We process certain personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This includes managing our business operations, improving our services, dealing with customer enquiries and maintaining appropriate records of our work.
Legal obligation. We may process and retain certain data where this is necessary to comply with legal obligations, such as tax and accounting requirements or responding to lawful requests from authorities.
Consent. In limited cases, we may rely on your consent, for example if you explicitly agree to receive certain types of marketing communications. When consent is used, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To respond to your enquiries and provide quotations based on the information you give us.
To plan, schedule and deliver man and van services, including contacting you about timing, access, and any changes or updates.
To manage our relationship with you, including handling feedback, complaints or disputes.
To issue invoices, process payments via trusted processors and maintain financial and service records.
To operate, evaluate and improve our services and communications.
To comply with applicable laws, regulations and lawful requests from competent authorities.
Data sharing and processors
We do not sell your personal data. We may share your data with third parties only where necessary and in accordance with data protection law.
Service providers acting as data processors. We may use third party providers to support our operations, for example providers of payment processing services, customer management tools, accounting support or secure data storage. These providers only process your personal data on our instructions and are required to protect it appropriately.
Professional advisers and authorities. Where necessary, we may share personal data with professional advisers such as accountants, and with law enforcement, regulators or other authorities where we are required to do so by law or where it is necessary to protect our rights.
Other third parties. In limited cases, such as when assisting with very large or specialist moves, we may work with trusted partners. In such situations we will only share the minimum personal data necessary to carry out the service.
International data transfers
Our intention is to keep personal data within the United Kingdom or European Economic Area wherever possible. If we use any service provider that transfers personal data outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures required by data protection law.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
Enquiry and quotation records are typically retained for a limited period to allow us to respond to follow up requests and manage our business planning.
Booking and service records, including related invoices, are usually kept for a longer period in line with tax and accounting rules and to enable us to respond to any later questions or disputes about the services provided.
When personal data is no longer needed, we will securely delete or anonymise it, unless there is a compelling legal reason to retain it for longer.
How we protect your personal data
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include limiting access to personal data to those who need it to perform their role, using secure storage methods and requiring our processors to implement appropriate security practices.
Your data protection rights
Under the UK GDPR, individuals whose personal data we process have a number of rights, subject to certain conditions and exemptions. These include the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, sometimes called the right to be forgotten.
Object to the processing of your personal data where we rely on legitimate interests, including objecting to direct marketing.
Request restriction of processing of your personal data in certain circumstances, for example while we check its accuracy.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on consent to process your personal data. Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.
Exercising your rights
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the usual contact details you use to arrange services with Man with Van Blackfen. We may need to verify your identity before responding to certain requests to help protect your privacy.
If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioners Office in the United Kingdom or with your local data protection authority if you are based elsewhere.
Children
Our services are aimed at adults arranging moves and related services. We do not knowingly collect personal data from children for our services. If you believe that a child has provided us with personal data, please contact us so that we can delete it where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in law or in best practice. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
