Man with Van Blackfen Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Blackfen provides man and van and related removal services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, business or organisation that books and pays for the services.

We, us, our means Man with Van Blackfen, the provider of the removal and man and van services.

Services means any man and van, removal, transport, loading, unloading, packing, or related services supplied by us to the client.

Goods means all items, furniture, boxes, belongings, equipment or materials that are the subject of the services.

Contract means the agreement between the client and us for the provision of services, incorporating these Terms and Conditions.

Scope of Services

We provide man and van and removal services for domestic and commercial clients. Our services may include collection, transport and delivery of goods, as well as loading and unloading at the addresses agreed at the time of booking. Any additional services, such as packing or storage, will only be provided if explicitly agreed in advance.

The client is responsible for ensuring that the services requested are suitable for their needs and that the vehicle size and time booked are sufficient for the goods to be moved. Any guidance given by us regarding vehicle size or duration is based on information supplied by the client and is not guaranteed.

Booking Process

All bookings must be made directly with us using our accepted booking methods. When making a booking the client must provide accurate and complete information, including but not limited to collection and delivery addresses, property access details, parking arrangements, the nature and approximate volume of the goods, and any special handling requirements.

A booking is only confirmed when we have accepted the request and provided written or verbal confirmation of the date, time, vehicle allocation and agreed charges. We reserve the right to refuse any booking at our discretion.

The client must inform us at the time of booking of any circumstances that may affect the services, including restricted access, upper floors without lift access, narrow stairways, low ceilings, limited parking, time restrictions, or any items of unusual size, weight or fragility. Failure to provide this information may result in additional charges, delays or the services being refused.

If the client wishes to amend a booking, they must contact us as early as possible. Any changes, including changes to date, time, addresses or service scope, are subject to availability and our agreement. We may adjust the price to reflect any change in the services.

Pricing and Payment Terms

Prices are generally quoted based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. Any quotation is given on the basis of the information supplied by the client and is subject to these Terms and Conditions.

We reserve the right to vary the price if the information provided by the client is incomplete or inaccurate, if the scope of work changes, if access is more difficult than anticipated, or if delays occur that are outside our control, including waiting times caused by the client or third parties.

Unless otherwise agreed, payment is due on completion of the services on the same day. We may require a deposit to secure a booking, which will be deducted from the final invoice. Deposits are non-refundable except where we cancel the services without offering a reasonable alternative.

We accept the payment methods specified at the time of booking. All payments must be made in full and cleared funds. We reserve the right to withhold delivery of goods, or to suspend or cancel future services, if payment is not made when due.

If payment is not received on time, we may charge reasonable late payment fees and interest as permitted by law until the outstanding balance is settled.

Cancellations and Changes

The client may cancel a booking by giving notice to us using our accepted contact methods. The effective time of cancellation is when we confirm receipt of the cancellation.

For cancellations made more than 48 hours before the scheduled start time, we will usually waive any cancellation fee, but any non-refundable deposit may be retained.

For cancellations made less than 48 hours but more than 24 hours before the scheduled start time, we may charge up to 50 percent of the estimated job value or retain the deposit, whichever is greater, to cover allocated time and resources.

For cancellations made less than 24 hours before the scheduled start time, or where we arrive at the collection address and are unable to complete the work due to the client not being present, goods not being ready, or access not being available, we may charge up to 100 percent of the estimated job value.

If the client wishes to change the booking to a different date or time, we will try to accommodate the request subject to availability. If we cannot accommodate the change, the cancellation terms above may apply.

We reserve the right to cancel or reschedule the services due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, road closures or safety concerns. In such cases, we will offer a new date or time for the services. If we are unable to provide a reasonable alternative, any deposit paid will be refunded.

Client Responsibilities

The client must ensure that all goods are properly packed and ready for transport at the agreed time, unless packing services have been explicitly agreed. Fragile items should be clearly labelled and suitably protected. We are not responsible for any damage resulting from inadequate packing by the client.

The client must ensure that there is adequate access to both collection and delivery addresses, including any necessary parking permits or arrangements. The client is responsible for any parking charges or fines incurred as a result of insufficient or incorrect parking information.

The client or an authorised representative must be present at both the collection and delivery addresses to provide access, supervise the move where necessary, and sign to confirm completion of the services. If no representative is present, we may proceed as we consider reasonable and are not liable for any loss or damage arising from following instructions given by the client prior to the move.

The client must not ask our staff to undertake any illegal activities or to handle prohibited goods. We may refuse to transport any goods that we consider unsafe, illegal or unsuitable.

Goods That Cannot Be Transported

We do not carry live animals, perishable foods, hazardous materials, explosives, flammable liquids, gas bottles, chemicals, illegal substances, or any goods which may present a health and safety risk. We also do not transport cash, jewellery, important documents, data storage devices or other highly valuable items unless expressly agreed in writing in advance and appropriately insured.

If any prohibited or dangerous items are found among the goods without our prior agreement, we may remove or dispose of them and the client will be responsible for any related costs, losses or damage.

Liability and Limitations

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is limited to losses that are directly caused by our negligence and only while the goods are in our care and control.

We are not liable for any loss or damage arising from normal wear and tear, inherent defects in the goods, inadequate packing where packing was not carried out by us, or any pre-existing damage. We are not responsible for dismantling or assembling furniture or disconnecting or reconnecting appliances unless previously agreed, and we do not accept liability for any resulting damage or malfunction.

We are not liable for any loss or damage where the client has failed to disclose that an item is fragile, unusually valuable, or of special importance, or has failed to follow our reasonable advice or instructions.

We are not liable for delays or failure to perform the services caused by events beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, adverse weather, mechanical breakdowns, industrial action, or the actions or omissions of the client or third parties.

We will not be responsible for any indirect or consequential loss, such as loss of profits, loss of business, loss of opportunity or loss of enjoyment, even if we have been advised of the possibility of such loss.

Our total liability for any claim arising out of or in connection with the services, whether in contract, tort, negligence or otherwise, shall not exceed the value of the services provided for the specific job to which the claim relates, or any amount recoverable under our insurance policy in respect of that claim, whichever is lower.

The client must inspect the goods and premises as soon as reasonably possible after completion of the services and notify us of any visible loss or damage before our staff leave the delivery address, or in any event within a reasonable time. Failure to notify us promptly may affect our ability to investigate and may limit or extinguish any potential liability.

Insurance

We aim to operate with appropriate insurance cover for the type of services we provide. However, it is the client’s responsibility to ensure that their own contents or business insurance is sufficient to cover the full replacement value of the goods moved.

If the client requires additional insurance or specific cover for high value items, this must be arranged by the client directly with their chosen insurer unless we have explicitly agreed in writing to arrange such cover.

Waste and Disposal Regulations

We comply with applicable waste and environmental regulations when removing and transporting items for disposal. We only remove waste or unwanted items where this has been expressly agreed as part of the services.

The client must clearly identify which items are to be disposed of and confirm that they have the legal right to arrange disposal of those items. We will not be responsible for any loss resulting from the client incorrectly identifying items for disposal.

We do not transport or dispose of hazardous or controlled waste. If hazardous or controlled waste is found among items designated for removal without our agreement, we may refuse to remove it and the client will be responsible for arranging appropriate disposal and for any associated costs.

Where we agree to dispose of items, we will use authorised facilities or methods in line with waste regulations. The client is responsible for any disposal charges that apply and for ensuring that any required consents or approvals have been obtained.

Access, Property Protection and Damage to Premises

The client is responsible for ensuring that floors, walls, doors and fixtures are suitably protected if necessary. While we will take reasonable care to avoid damage, we are not liable for damage to premises that arises from moving large or heavy items through narrow or restricted spaces when this is carried out at the client’s request or where there is no alternative route.

If access is inadequate or presents a safety risk, we may refuse to move certain items or may suggest alternative arrangements. Any additional time incurred due to restricted access may be charged at our standard rates.

Delays and Waiting Time

The client must ensure that the property is ready for collection and that keys, documents and authorisations required to access the premises are available at the agreed time. If our staff are required to wait due to delays caused by the client or third parties, such as estate agents, landlords or building managers, waiting time may be charged at our prevailing hourly rate.

Estimated start and finish times are given in good faith but are not guaranteed. We are not liable for any costs or losses arising from delays, including missed appointments, lost working time or additional charges imposed by third parties.

Complaints

If the client is dissatisfied with any aspect of the services, they should raise the issue with our representative as soon as possible so that we have an opportunity to address the concern. If the issue cannot be resolved immediately, the client should provide full details in writing within a reasonable period after the services have been completed.

We will investigate complaints promptly and aim to respond within a reasonable timeframe. Our decision on complaints will take into account the information available, these Terms and Conditions and any applicable laws.

Privacy and Data

We will collect and use personal information from the client only as necessary to manage bookings, provide the services and meet legal or regulatory obligations. We will take reasonable steps to keep such information secure and will not sell personal data to third parties.

By booking our services, the client consents to the use of their information for these purposes. The client has the right to request access to personal information we hold about them and to request correction of any inaccuracies.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided to the client.

General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the client and us in relation to the services and supersede any previous agreements, understandings or arrangements, whether oral or written.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of the client’s booking will apply to the services for that booking.